Privacy Policy
Effective Date: 15th September 2026
At Alpha Omega Proteins, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or communicate with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, including:
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Name
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Email address
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Phone number
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Billing and shipping address
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Information provided through contact or enquiry forms
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Order and purchase details
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Any other information you choose to provide when communicating with us
We may also automatically collect certain information when you visit our website, such as:
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IP address
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Browser and device information
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Pages visited and time spent on the website
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Website usage and interaction data
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Referring website or source
How We Use Your Information
We may use the information we collect to:
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Process and fulfil orders
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Respond to enquiries and customer requests
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Provide information about our products and services
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Improve our website, products, and customer experience
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Communicate with you regarding orders, enquiries, or services
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Send promotional or marketing communications where permitted and where you have provided consent
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Prevent fraud, misuse, or unauthorised activity
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Comply with applicable legal and regulatory requirements
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and provide relevant content.
Cookies may help us:
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Remember your preferences
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Understand how visitors use our website
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Improve website performance
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Measure marketing and advertising effectiveness
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers when necessary to operate our business and provide services to you. These may include:
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Payment processors
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Shipping and delivery partners
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Website hosting and technology providers
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Analytics and marketing service providers
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Customer support or communication platforms
These third parties are expected to use your information only for the purposes for which it is provided and in accordance with applicable privacy requirements.
We may also disclose information where required by law, legal proceedings, governmental authorities, or to protect our rights, property, or safety.
Payment Information
If you make a purchase through our website, your payment may be processed through a third-party payment provider.
Alpha Omega Proteins does not necessarily store complete payment card details on its own servers. Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy policy and security practices.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, and meeting legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymise it in accordance with applicable requirements.
Marketing Communications
If you have provided your consent, we may contact you with information about our products, offers, promotions, or updates.
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Please note that you may still receive essential communications relating to your orders, transactions, or requests.
Third-Party Links
Our website may contain links to third-party websites, services, or social media platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.
Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information, where legally permitted
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Withdraw consent for certain processing activities
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Opt out of marketing communications
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Raise concerns about how your personal information is being handled
To exercise any applicable rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.